Easy Fix – Quickbooks, Xero, Sage Invoices go to Junk
So its a big problem your online accounts software sends out emails from your email address and they are going into your customers junk folder.
This is happens simply because the email is being generated on a different server than where your actual email server is residing on.
This of course is classic spam behaviour, so spam filters pick this up and then sometimes they mark your all important invoice emails as spam.
To fix this we need to add a record to the DNS records of your domain to tell spam filters it’s OK that these third party (online accounts) servers can send emails using your email address.
Here are the most common fixes
Fix Quickbooks emails going to junk
Quickbooks online SPF records
(how to stop my Quickbooks emails going to junk)
Before: This examples is what a regular spf record looks like for 20i (stackmail) mail serves
v=spf1 include:spf.stackmail.com a mx -all
After: This is the spf record with the quickbooks spf records added (using wildcard anything.intuit.com)
v=spf1 include:spf.stackmail.com include:intuit.com a mx -all
Alternative: specifying mail serves without wild card
v=spf1 include:spf.stackmail.com include:mailout11.intuit.com include:mailout12.intuit.com include:mailout13.intuit.com a mx -all
These are the Quickbooks Mailservers (according to Quickbooks support –> 3 solutions for when customers aren’t receiving your emails)
| Host Name | IP Address |
| mailout11.intuit.com | 206.154.105.172 |
| mailout12.intuit.com | mailout12.intuit.com |
| mailout13.intuit.com | 206.154.105.174 |
| mailout14.intuit.com | 206.154.105.175 |
| mailout21.intuit.com | 206.154.105.176 |
| mailout22.intuit.com | 206.154.105.177 |
| mailout23.intuit.com | 206.154.105.178 |
| mailout24.intuit.com | 206.154.105.179 |
| lvmailout01.intuit.com | 199.16.139.16 |
| lvmailout02.intuit.com | 199.16.139.17 |
| lvmailout03.intuit.com | 199.16.139.18 |
| lvmailappout10.intuit.com | 199.16.139.20 |
| lvmailappout11.intuit.com | 199.16.139.21 |
| lvmailappout12.intuit.com | 199.16.139.22 |
| lvmailappout13.intuit.com | 199.16.139.23 |
| lvmailappout20.intuit.com | 199.16.139.24 |
| lvmailappout21.intuit.com | 199.16.139.25 |
| lvmailappout22.intuit.com | 199.16.139.26 |
| lvmailappout23.intuit.com | 199.16.139.27 |
| mailout1b.intuit.com | 206.108.40.7 |
| mailout2b.intuit.com | 206.108.40.8 |
| mailout3b.intuit.com | 206.108.40.9 |
| mailout4b.intuit.com | 206.108.40.10 |
| mailout101.intuit.com | 206.108.40.11 |
| mailout102.intuit.com | 206.108.40.12 |
| mailout103.intuit.com | 206.108.40.13 |
| mailout104.intuit.com | 206.108.40.14 |
| mailout201.intuit.com | 206.108.40.15 |
| mailout202.intuit.com | 206.108.40.16 |
| mailout203.intuit.com | 206.108.40.17 |
| mailout204.intuit.com | 206.108.40.18 |
| mailout4a.intuit.com | 206.108.40.28 |
| mailout1a.intuit.com | 206.108.40.89 |
| mailout2a.intuit.com | 206.108.40.90 |
| mailout3a.intuit.com | 206.108.40.92 |
| mailout5a.intuit.com | 206.108.40.92 |
Xero SPF records
(how to stop my Xero emails going to junk)
Before: This examples is what a regular spf record looks like for 20i (stackmail) mail serves
v=spf1 include:spf.stackmail.com a mx -all
After: This is the spf record with the Xero spf records added
v=spf1 include:spf.stackmail.com include:xero.com a mx -all
Settings are from Xero support forums –> https://community.xero.com/business/discussion/65251
